If you’re nudging past £500k and eyeing the £1m mark, “looking busy” can hide profit leaks. Projects run long, invoices slip, and hiring decisions get made on gut feel. The fix isn’t more spreadsheets — it’s a short list of service business KPIs

When a business starts to grow, things get exciting and messy. More clients, more sales, more opportunities... but also more invoices, more expenses, and more to keep track of. It’s no surprise that many business owners hit a wall when growth starts to outpace their financial systems.

But as a bookkeeper with years of experience working with charities and businesses in the hospitality and construction sectors, your numbers are still telling a story.